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Custom Field Question [message #1402]

Thu, 22 December 2011 11:42

dkent
Messages: 9
Registered: December 2011

Junior Member

I have a quick question concerning a custom field in Salesforce that's not fully populating in InetSoft. I have an adjusted $ amount field in Salesforce that we created Tuesday, and not all of the data from this field is showing up. Out of the 5000+ opportunities, ~3000 of them should have a corresponding adjusted amount. However, as of right now in InetSoft, only 100 of them do. The rest are all blank.

We just installed this instance of InetSoft late last week and this particular field in salesforce wasn't created until Tuesday of this week. Therefore it wasn't included in the initial data load. Could this be the source of the problem if so, will it fix itself over time as the data updates?

This custom field is working correctly in Salesforce.

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Re: Custom Field Question [message #1404 is a reply to message #1402]

Thu, 22 December 2011 12:22

gmallett
Messages: 195
Registered: October 2009
Location: Piscataway, NJ

Senior Member
InetSoft Employee

You should be able to force an import using the tool. You do not need to wait for the automatic updates. Do you still see the issue after a fresh import? Make sure also that you've selected the custom field under the Custom Field settings.

Regards

Greg Mallett | Support Engineer | InetSoft Technology

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